Online Support
We’re online to answer any questions and respond to all queries. We’re committed to ensuring you have the information you need to know you’ve purchased the best product. We pledge to reply to online dashboard queries within 4 hours.
Your dedicated case manager will monitor your personal dashboard regularly. You can make queries and upload and download relevant documents.
We are here to help
We are Efficient
Our line management structure ensures that any issues are flagged up and responded to rapidly
We are Organised
We regularly update your personal dashboard and we upload all documentation in real time
We are Trusted
We’ve built a reputation for honesty, integrity and clear communication with customers
We are Responsive
We’re always at hand. We keep you informed, and we are contactable 24/7
We are Flexible
We work to the timeline that suits you. We’re ready to modify your order should your requirements change
We are Diligent
We walk you through the relevant safety standards and help you understand the regulations
