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Privacy Policy

Last updated 8 November 2026

Who we are

Belusi Energy is a trading name of Belusi Group Inc. (“Belusi Energy”, “we”, “us”). We provide energy consultancy, integrated energy solutions and energy products. We have three offices:

  • London, United Kingdom — 40 Bank St, Canary Wharf, London E14 5NR · +44 20 8075 2888
  • Toronto, Canada — 661 Yonge Street, Suite 3001, Toronto, ON M4Y 1Z9
  • Vancouver, Canada — 1285 West Broadway, Suite 600, Vancouver, BC V6H 3X8

Email enquiries@belusienergy.com. For UK visitors we are the controller of your personal data under UK GDPR. For Canadian visitors we are responsible for your personal information under PIPEDA and applicable provincial law.

Contact us about privacy at enquiries@belusienergy.com. Your request will be handled by our Data Protection Lead, who is responsible for how we look after personal information.

What we collect and why

Information When Why Lawful basis (UK)
Name, email, phone, company, message, project details Enquiry, contact, support and booking forms To reply, prepare proposals and provide support Legitimate interests; steps before a contract
Email address Newsletter signup To send news and insights you asked for Consent (unsubscribe any time)
Billing, delivery and order details Placing an order To process, deliver and support your order; to meet tax and accounting rules Contract; legal obligation
Payment details Checkout Handled directly by our payment provider. We do not store card numbers. Contract
Technical data (IP address, browser, pages visited) Using the site Security, preventing spam and abuse; analytics only with your consent Legitimate interests; consent for analytics

Estimates you create with the solution selector and savings estimator stay in your browser unless you choose to send them with an enquiry.

Cookies and similar storage

We use essential storage for the site to work, and other storage only with your permission. You can change your choice at any time in .

Name Type Purpose Kept for
beConsent Essential Remembers your cookie choice Until you change it
woocommerce_cart_hash, woocommerce_items_in_cart, wp_woocommerce_session_* Essential Keeps your cart and checkout working Session to 2 days
wordpress_*, wordpress_logged_in_* Essential Signing in to your account Session or 14 days
beRegion Preferences Remembers your country, currency and language Until you clear it

Who we share it with

We share information only with providers that help us run our business, under contracts that protect it: website hosting, email delivery, payment processing, delivery and logistics partners, and installation partners when you ask us to arrange installation. We may also share it where the law requires. We do not sell personal information.

International transfers

We operate in the UK and Canada, so your information may be processed in both countries. Canada is recognised by the UK as providing adequate protection for commercial organisations. Where information goes to another country, we use appropriate safeguards such as the UK International Data Transfer Agreement or addendum.

How long we keep it

Enquiries and support tickets: 2 years after our last contact, unless they lead to a contract. Customer accounts and contracts: 6 years after the relationship ends. Orders and invoices: 7 years for tax and accounting purposes. Newsletter: until you unsubscribe. Job applications: 6 months after the role is filled.

Your rights

Depending on where you live, you can ask to access, correct or delete your information, object to or restrict how we use it, ask for a copy to move elsewhere, and withdraw consent at any time. Email enquiries@belusienergy.com and we’ll respond within one month (UK) or 30 days (Canada).

If you’re unhappy with how we handled your information, you can complain to the UK Information Commissioner’s Office (ico.org.uk) or the Office of the Privacy Commissioner of Canada (priv.gc.ca). We’d appreciate the chance to resolve it first.

Security

We use encryption in transit, access controls and reputable providers to protect your information. No system is completely secure, so please contact us straight away if you suspect a problem.

Changes

We’ll update this page when our practices change, and show the date at the top.